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FAQ

 Services

 What type of services do you offer?

  • We are a private custom cake business designed to cater to the individual and their needs. We are your personal cake concierge and treat each of our clients as if they are family. We will guide you step by step in your custom cake selection process. 

 What does a consultation cost and what is included?

  • DUE TO COVID-19 we are only providing Phone or WhatsApp Video consultations with time allotted specifically for you to discuss your order. It is very important that you keep your appointments. We are extremely busy and stick to a tight schedule.

    • Phone Consultations: 15-20 min phone conversation answering quick questions.

    • WhatsApp Video Consultation:   30-40 min video consultation to discuss details of your order. A quick line sketch will be provided at end of the video call.

  • Do you offer cake tastings?

    We do not offer cake tastings at this time due to high demand.

  • What do I need to have ready for my consultation?

    Please be sure to have any pictures, invitations, decorations, or any other inspirations with you to help in the design process. Also, be sure to have at least half of what your total budget is to leave a deposit and lock in your date. ​​

  • What type of custom cakes are offered?
    We offer the option of:

    • Naked Cakes - Naked cakes are barely coated with cream for a rustic feel

    • Fondant Cakes - Fondant cakes have a chocolate ganache undercoating with a thin layer of vanilla fondant to finish the look (endless design possibilities)

Pricing

  • How much does a cake cost?

    Every cake is unique and specific to the customer, therefore pricing fluctuates depending on the complexity of the design. All small occasion cakes require at least a 2 week lead time. All sculpted designs and wedding cakes require at least 1 month's lead time.

  • There is a minimum order requirement of:

    • 12 servings for small occasion cakes

    • 30 servings for sculpted cakes

    • 50 servings for wedding cakes.  

  • Please remember that custom cakes are completely catered to each client and therefore very unique. We pride ourselves on being budget-friendly and offer competitive pricing but the cakes can get expensive depending on the level of detail and amount of servings needed. That being said please allow yourself time to plan so you can get the servings and design you want.

  • Do you offer flexible payment plans?

    We have various payment options available based on the date of your event and/or our discretion:

    • Pay in Full - Pay all at once if you want to get the cake out the way to focus on other aspects of your event planning.

    • 2 Payments - 50% due at contract signing / 50% due 1 week before event.

      • (For orders placed 2 weeks -2 months before the event)

    • 3 Payments - 50% due at contract signing / 25% due the following month / 25% due 1 week before event. (For orders placed 3-6 months in advance)

    • 4 Payments - 25% due at contract signing / 25% / 25% /25% thereafter. Dates due depend on the length of time till the event date. (For orders placed 7+ months in advance)

    • Special payment arrangements are available at our discretion.

  • Do you take credit cards?

    Yes. We take cash or credit and debit cards as long as it matches the information on the contract and you have a valid ID. There is a fee associated with card payments. We do not accept money orders, SNAP Benefits, or checks.

Delivery

  • Do you deliver?

    Yes, we do deliver to the tri-state area for a fee. 

  • Are there any fees for delivery?

    Delivery & set-up charge is $50 & up. Gas, tolls, traffic, and distance all factor into the delivery charge. This includes delivering the cake in a protective cake box or cover (if possible) and setting it up at the venue.

    Long Distance Deliveries available with additional fees for travel (Minimum cake order for Long Distance is $500)

Equipment Rental

  • Do you rent out cupcake/cake stands?

    Unfortunately, we no longer rent out stands. Many clients have rented them and either damaged or lost them. Please speak to your event planner to coordinate our desserts with their displays.

Follow

MDV Custom Cakes, llc

Contact

(914) 266-2253

Address

By Appointment Only!!!

Bronx, NY

©2015 BY MDV CUSTOM CAKES, LLC.